Return & Refund Policy
Last Updated: August 14, 2026
Thank you for shopping with Mova Globes. We value your satisfaction and want you to have a positive shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the terms of this policy.
Website: movaglobes.it.com
Customer Service Email: [email protected]
1. 30-Day Return Policy
We accept eligible returns within 30 days from the date your order was delivered.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in the original packaging with all applicable accessories and components.
- Not show signs of misuse, alteration, or excessive wear.
- Include your original order number or other valid proof of purchase.
Items that do not meet these requirements may be refused or may qualify for a partial refund.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Products that have been used or damaged after delivery due to customer misuse or handling.
- Products damaged through improper installation, operation, or maintenance.
- Personalized or customized products.
- Clearance or final-sale products.
- Gift cards, where applicable.
Nothing in this policy is intended to limit any rights that consumers may have under applicable law.
3. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 7 days of delivery.
Please email:
Please include:
- Your order number.
- Your full name.
- A description of the problem.
- Clear photographs or video showing the damage, defect, or incorrect product.
After reviewing your request, we may provide a replacement, replacement parts where appropriate, or a refund.
If the issue resulted from our error or the product arrived damaged or defective, we will provide appropriate return instructions and cover the applicable return shipping costs.
4. How to Request a Return
Please contact us before sending any product back.
Send your return request to:
Please include:
- Full name
- Order number
- Product name
- Reason for the return
- Photos or video, if applicable
Our customer service team will review your request and provide return instructions if the return is approved.
Please do not send a return package before receiving return authorization from us.
5. Return Address
Approved returns should be sent to:
Mova Globes Returns Department
2161 Broadcast Drive
Albuquerque, NM 87101
United States
Please retain your return shipping receipt and tracking information until your return has been completely processed.
6. Return Shipping Costs
For returns due to customer preference, including a change of mind, ordering the wrong product, or no longer wanting the item, the customer is responsible for the return shipping costs.
If the return is caused by:
- A defective product;
- A product damaged upon arrival; or
- An incorrect product shipped by us,
we will provide appropriate return instructions and cover the applicable return shipping cost.
Unless otherwise required by applicable law, original shipping charges are generally non-refundable for customer-initiated returns.
7. Refunds
After we receive your returned product, we will inspect it to determine whether it meets our return requirements.
If the return is approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days after the refund is issued for the funds to appear in your account. Actual processing times may vary depending on your bank or payment provider.
For online orders, sellers must have a reasonable basis for the shipping time they advertise. If no shipping timeframe is stated, federal FTC rules generally require shipment within 30 days, subject to the rule’s requirements and exceptions.
8. Partial Refunds
A partial refund may be issued if a returned product:
- Shows signs of use;
- Has been damaged after delivery;
- Is missing accessories or components; or
- Is returned in a condition that materially reduces its value.
Any applicable deduction will be determined after inspection.
9. Exchanges
We generally do not offer direct exchanges for a different product, model, color, or configuration.
If you would like a different product, you may return the eligible item under this policy and place a new order.
For defective, damaged, or incorrectly shipped products, please contact us so that we can determine the appropriate replacement or refund solution.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible:
We will make reasonable efforts to cancel orders that have not yet been processed or shipped.
Once an order has shipped, cancellation may no longer be possible and the order will be subject to our standard return procedure.
If an order cannot be shipped within the promised timeframe, applicable federal requirements may require the seller to provide an appropriate delay option or refund for unshipped merchandise.
11. Late or Missing Refunds
If you have been notified that your refund has been issued but have not received it:
- Check your bank or credit-card account.
- Contact your bank or payment provider.
- Allow additional processing time.
- Contact us at [email protected] if the refund still cannot be located.
When a refund is required under the applicable FTC mail, internet, or telephone order rules, specific refund timing requirements may apply.
12. Return Packages Lost in Transit
Customers sending back products are responsible for properly packaging the return and retaining proof of shipment.
If a customer-paid return is lost during transit, we may request tracking information or other proof of shipment before processing the refund.
For returns caused by a defective, damaged, or incorrectly shipped product, we will provide appropriate return instructions.
13. Refunds for Undelivered Orders
If an order has not been delivered because of a shipping problem, please contact us as soon as possible at:
We will review the order and shipping status and work with you toward an appropriate resolution.
If merchandise cannot be shipped as required under applicable law, the applicable rules may require cancellation and a prompt refund.
14. Contact Us
If you have any questions about returns, refunds, damaged products, defective products, or exchanges, please contact us:
Mova Globes
Website: movaglobes.it.com
Email: [email protected]
Return Address:
2161 Broadcast Drive
Albuquerque, NM 87101
United States